Shopping Guide

How to Order

1. Orders from within Japan
Place the items you wish to purchase into your shopping cart and proceed to the purchase screen. We accept orders from those who have not registered or do not wish to register. In that case, you can enter your information when completing your purchase. There may be a limits on the number of items available for purchase. Please check each item's page to confirm.

2. Orders from outside Japan
Please make an inquiry by entering the required information on the International Shopping Order page.

Other fees

1. Orders from within Japan
(1) Consumption Tax: 8% (2) Shipping Fee (Sagawa Express)
Hokkaido: ¥1,188 / Northern Tohoku: ¥864 / Southern Tohoku: ¥756 / Kanto: ¥756 / Shin'etsu: ¥756 / Tokai: ¥756 / Hokuriku: ¥756 / Kansai: ¥864 / Chugoku: ¥972 / Shikoku: ¥1,080 / Northern Kyushu: ¥1,188 / Southern Kyushu: ¥1,188 / Okinawa and remote islands: Please make a separate inquiry (delivery to remote islands requires an additional delivery fee. Contact us at shop@mocmmxw.com for details)
(3) Our firm accepts responsibility for credit card transaction fees

2. Orders from outside Japan
Please make an inquiry by entering the required information on the International Shopping Order page.

Payment methods

1. Orders from within Japan
(1) Credit card payment (PayPal)
You'll be transferred to the PayPal payment site after checking out. If you don't have a Paypal ID, please click "Pay without a PayPal ID" at the bottom of the page. You can pay with a credit card even if you don't have a PayPal ID. By verifying registered information such as your address, you can use your card in a safer manner than by just entering the card number and expiration date.

2. Orders from outside Japan
Please make an inquiry by entering the required information on the International Shopping Order page.

Payment Terms

1. Credit card payment (PayPal)
Your card will be charged in real time after entering your credit card number when you complete your order.

2. Pre-orders, back orders, special orders
Items will ship on the same day they arrive.

3. Sold out items
If an item you order is sold out, we'll contact you to let you know and cancel your order.

Returns and exchanges

1. Regarding returns and exchanges
Generally, we do not accept returns and exchanges for items including the following cases:
・Items that have been damaged or defaced after delivery
・More than one week has passed since delivery
・Items sold as special orders, custom orders, or second/separate lot orders

2. Order cancellation
If you wish to cancel an order, please contact us within 12 hours of placing the order. If you contact us after 12 hours, it may be necessary to ask you to pay shipping fees, etc.

3. Returns and exchanges due to image difference
We'll try to post accurate images for each item but there may be cases where items do not exactly match images due to reasons such as photography conditions and computer or browser environment, etc. Because this isn't related to defective goods, we generally will not accept returns due to any differences between images and the actual item.

4. Contact information
Phone: 03-6667-4717
Email: shop@mocmmxw.com
Address: 1-3-18 Shibuya, Shibuya-ku, Tokyo-to 150-0002
Contact Person: Soichiro Aizawa

Business hours, Vacation days

1. Business hours
We accept online orders 24 hours a day. Store inquiries, business contacts, and shipping will be carried out during the following business hours.
Business hours: 12:00 P.M. - 6:00 P.M.

2. Vacation Days
Mondays, Thursdays, Sundays, National Holidays
*Temporary holidays may occur for special store events in addition to long term holidays such as New Year's, Golden Week, and Obon.